Susan Farber Collections, Inc.
RETURNS + EXCHANGES + TERMS AND CONDITIONS
RETURN POLICY
US, CANADA, EUROPE, ASIA, AUSTRALIA & NEW ZEALAND
RETURN & EXCHANGE POLICY
If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 14 days of receiving your item(s) for a refund. We do not reimburse shipping fees. Items received after 14 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days.
All sale items are final sale. No returns, refunds, or exchanges on special orders. All sales on these items are final.
RETURNS
Please follow the directions stated above. Upon receiving your returned item we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater value and we will charge you the difference.
EXCHANGES
For an exchange, please email our customer service at sfcollections@hotmail.com to request a new color or style. Then, send back your unworn item, and we upon receiving the bag, we will charge or credit the difference in price onto your credit card. You will receive an email when your card is credited for a return. As per normal shipping protocol, it takes 3-5 days for us to process exchanges. You will receive an email when your exchange is shipped.
Please send all returns and exchanges to the following address:
Susan Farber Collections, Inc.
1104 North Canal Street
Pittsburgh, PA 15215
Please include in your package a copy of your original receipt, the service order number you were given by your confirmation email, and a brief note of explanation describing the reason for the return or if you would like to exchange your item for a different size or color of the same item or for a different item, along with your current home address and telephone number. A customer service representative will contact you within 48 hours.
May I return or exchange a Susan Farber product bought from another retailer?
No, we cannot return or exchange anything brought from another retailer.
What is the Repair policy?
For purchases made within the preceding four months, we repair free of charge. If repair is due to ”wear and tear”, we will provide an estimated repair cost upon receipt of bag. For all sample sale purchases, customer must pay for repair costs.
SHIPPING & HANDLING
ORDERS SHIPPING TO THE US, CANADA, ASIA, AUSTRALIA AND NEW ZEALAND ARE SHIPPED FROM THE UNITED STATES.
UNITED STATES
We ship Fedex Ground. We cannot guarantee overnight shipping to US territories beyond the 48 contiguous states. Please allow 3-4 business days for order to be processed. If order needs to be delivered sooner than given time frame, please contact our office either through email at sfcollections@hotmail.com or call 412-781-1266. Additional costs may apply.
* Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office boxes.
CANADA
Susan Farber Collections, Inc. is not responsible for any foreign customs or duties that may be applied after shipment. Please check with your local customs agent before ordering from susanfarbercollections.com. If you decide to refuse any shipments from susanfarbercollections.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
* Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office boxes.
ASIA/AUSTRALIA/NEW ZEALAND/MEXICO
Susan Farber Collections, Inc. is not responsible for any foreign customs or duties that may be applied after shipment. Please check with your local customs agent before ordering from susanfarbercollections.com If you decide to refuse any shipments from Susan Farber Collections, Inc. you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
* Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office boxes.
EUROPE
Susan Farber Collections, Inc. is not responsible for any foreign customs or duties that may be applied after shipment. Please check with your local customs agent before ordering from susanfarbercollections.com. If you decide to refuse any shipments from Susan Farber Collection, Inc, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
*Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office boxes.
PRIVACY POLICY
Susan Farber Collections, Inc. is the sole owner of the information collected on this site. This information will under no circumstances be distributed. Susan Farber Collections, Inc collects customer information only to improve your overall shopping experience. We respect your privacy and are fully committed to maintaining and using the information responsibly.
LEGAL NOTICES
This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Susan Farber Collections, Inc.
THIRD PARTY LINKS
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.